Getting Started with Ownerstown

faq

Frequently Asked Question

General(39)

What is Ownerstown?

Ownerstown is a rental management application software, which also expertise in offline property related services. Managing properties can be troublesome while trying to find multiple service vendors for all your needs. Ownerstown is a one-stop solution for all property owners, bringing to you services such as:

  • Property Transaction related to rent, buy and sell
  • Rental application for multiple tenants and vendors
  • Marketing the property on different portals
  • Managing Documents and Tasks related to your property
  • Invoicing for your monthly rent with reposts
  • Be a smart owner with OwnersTown.

I didn't hear about Ownerstown before, did you recently launch in the market?

We recently came in the market, with respect to the platform, but we have experience in real estate over 26 years. With ownerstown we are combining technology with real estate, and through the platform we are looking to organise the disorganised market with the aim of making owners' life easy and stress free, and provide them a medium for easy and quick property management services.

    What is your process of Ownerstown?

    Our process for a buyer and tenant is of from an online portal to offline consultant

    • Search for your preferred property on our website
    • View and select from a variety of verified properties listed
    • Contact us on our hotline number
    • Our relationship manager will get in touch with you and show you the shortlisted properties
    • select your preferred property, negotiate the prices
    • And close the transaction effortlessly

    I do not have a property, and am trying to buy one. Can you help?

    Yes definitely we can help you. We have a wide selection of verified properties, you can sign up with ownerstown & select your property through our platform as per your need, or else you can contact us at below link.

      Click here

      Do you deal in commercial properties?

      Yes, we do deal in commercial properties, you can sign up with us to find more.

        Do you deal in residential and plots?

        Yes, we do deal in residential properties and plots, you can sign up with us to find more.

          What is your move in-move out policy?

          If you have signed up with ownerstown, with regards to property management, we help you in a smooth transition of move-in and move-out with the aim of returning you the property in a healthy condition.

            I have an agent who takes care of my property. So, do I need your service?

            Yes, you can use our services as you can keep a tab of all your properties on your screen, with our services like, task management, rental invoicing, marketing your vacant property and many more. To know more visit product overview

              Click here

              What activities do you cover apart from online services?

              Ownerstown also provides offline services like, Investment management, Legal and liaison services, maintenance management, tenant screening and onboarding, periodic inspection and much more.

                Do you also do property management for an association or complex?

                Yes we do, please contact us here, to know more

                  I don’t think I need Property management services. I just want to rent out my property

                  Ownerstown gives you a flexible platform where you can opt for your desired services, you can sign up with us at below link to know more.

                    Click here

                    What all are your property related services which can be availed?

                    We provide a wide range of property related services such as property management, rental management, vendor management, legal and liasioning, maintenance management and investment consultancy.

                      What is my major responsibility as a landlord?

                      Please ensure the following so that we can serve you better-

                      • Ensure that Ownerstown is plugged into any apartment notifications/ communications that may be needed to provide efficient services.
                      • Let your tenant know that you’re availing our services and that they can get on the app and both parties can help each other

                      Can I use the app on mobile? If yes, is it available on playstore and ios?

                      Ownerstown application can be used on mobile, laptop, tablet and desktops. Yes our application is available, which will be coming on your app stores very soon.

                        Can I link the accounts or transactions with tally?

                        No you cannot link it with tally, ownerstown has its own accounting module on its application, which deals with invoicing, rental and all other transactions, It is available on your screens any time.

                          How is this software beneficial for me?

                          Yes, it is beneficial for you as it's not only taking care of your rental based requirements, but it can help you with all the other property related services on you screen like managing your documents, raising your invoices, managing your rental and maintenance tasks, all at one place along with investment opportunities to get good ROI.

                            What all devices can I use this application on?

                            You can use this application on mobile, tablet, laptop and desktop. For other application related queries contact us on below link

                              Click here

                              How Is this application user-friendly?

                              Ownerstown provides you a one click solution to the majority of the property related hassles one can face. You can experience it now by going through our platform here : video link.

                                Is this application free to use?

                                Ownerstown provides you a trial period where you can list your first two properties absolutely free. After your trial period, you can upgrade your subscription plan to enjoy premium services in below link.

                                  Click here

                                  Is this application only for property owners?

                                  No, This application can be used by Owners, Property Managers and Tenants, for all the property related services on their fingertips.

                                    Is my property information secure on the platform?

                                    Yes, Ownerstown makes sure that all the information that you provide on the platform is secured. For more information check our privacy policy.

                                      If I forget my account password or I have to reset my password what steps do I have to take?

                                      You can find the stepwise instructions to reset your password here. (include the forget password how to video).

                                        Does this software also helps in estimating the right price of rent to the particular property in a particular area in terms of ROI?

                                        Yes, we do help you to estimate the right price related to your property in terms of renting or selling. Our application does a thorough research which provides you an estimation for your investment opportunities to get you a good Return Of Investment.

                                          Do agents or brokers can also use this Ownerstown platform?

                                          No, as of now we don't have any feature available for agents and brokers to use our platform.

                                            Is there any offer for any new user sign up with Ownerstown platform?

                                            Yes, we do provide 2 free property listings on our platform whenever any new sign-up has done.

                                              How do I schedule a demo?

                                              Go to below link and while submitting your form, select demo from the option and our executive will get back to you with a suitable timing.

                                                Click here

                                                Do you have any customer support option available in Ownerstown Platform?

                                                Yes, we do have customer support available. Please click here for the same between 9 AM-8 PM

                                                  What cities are you currently offering your services in?

                                                  Ownerstown property consulting services are available in bangalore. Ownerstown rental management software, application(link to sign up) can be installed and used anywhere.

                                                    Who will be the single point of contact for all my property needs?

                                                    We designate a professional Relationship Manager who will be in touch with you from the beginning till the end and make sure all the work given or being carried out is happening to the best of ability.

                                                      What is the response time when a complaint is received from the owner or client?

                                                      We attend to service calls within 48 hours of receipt of a complaint.

                                                        Do I need your services?

                                                        Yes, if you are in one of the below situations.

                                                        • You own a residential or commercial property and currently not staying near to your property.
                                                        • You have multiple properties and find it difficult to manage.
                                                        • Got an excellent opportunity away from your city, but worried about how your current house will be managed.
                                                        • Need help in finding the best investment opportunity for good returns

                                                        What happens if I'm not happy working with you?

                                                        We will always make sure the services we provide to you are with the best intention and are always fruitful at the end of it. If you feel the services we provide are not upto the benchmark,you can always unsubscribe from the offline mode and make use of our application to keep track of our property.

                                                          Profile and Settings

                                                          Can I change my mail-id in the profile?

                                                          Yes, you can. You can go to your profile, and click on the edit icon on the right top. Once you make the changes you click on the save button.

                                                            How can I see my profile on the portal?

                                                            You can click on the top right button on your screen with your profile image on it. Once you click on it, it takes you to your profile page.

                                                              How to edit our profile in the Ownerstown Platform?

                                                              To change your profile photo, you can go to your profile by clicking on the top right icon. Once you are at your profile tab, click on the edit icon next to your profile photo, upload the desired photo from your computer and save the changes

                                                                Do I have to create an account for using this software?

                                                                Yes, you have to sign up with us to use the services of ownerstown. To sign up click here (sign up link).

                                                                  How do I sign-up with Ownerstown?

                                                                  Click below link to sign up.

                                                                    Click here

                                                                    Why is my package still not activated?

                                                                    The reason that your package is still not activated could be because there was some error in the network or delay from the bank’s end. In case your amount was deducted, while your package still shows ‘inactive status’, kindly share the screenshot of your transaction & Order ID/Card ID to (support email id) However, you can pay throughOnline wallets or NEFT/RTGS. Please note that it’ll take 3-5 business days for the package to get activated

                                                                      How to upgrade the subscription plan if I want to list my properties more than 2 on Ownerstown platform?

                                                                      You can go to your profile page after login in, and select the subscription tab, where you can upgrade the existing plan and enjoy premium services.

                                                                        Property Management (18)

                                                                        How can I manage multiple properties on Ownerstown?

                                                                        After adding all your properties on our platform, you can market your properties to find the right tenant for your property. Furthermore, you can maintain the tenants on the application, raise invoices, create tasks, keep a tab on the maintenance issues all from a single platform

                                                                          Dashboard

                                                                          What is a Dashboard?

                                                                          Dashboard is an overview tab where you can see activities related to your property maintenance, rental collections, daily or monthly tasks and everything else on a single screen.

                                                                            How to add a property from the dashboard?

                                                                            To add a new property click on the quick action on the dashboard and click on add a new property button, hence you can proceed with adding your property.

                                                                              How can I check my day to day activities on your platform?

                                                                              You can check on our platform dashboard which will update you about your day-day activities.

                                                                                Tenants

                                                                                What does Rental Management mean?

                                                                                Rental Management is the management of your multiple tenants, with respect to the rental invoicing, monthly billing, maintenance issues, proper communication and much more.

                                                                                  How many tenants can be added at a time?

                                                                                  You can add multiple tenants for a property, to know more about it see our video on tenant management here.

                                                                                    How will adding a tenant be beneficial for me?

                                                                                    If you add a tenant on our platform, you can add the tenants billing details and raise the invoice for rental collection on time monthly without any hassle. You can assign tasks of maintenance for your property to the tenant on our platform and also you can communicate with your tenants anytime on our message module.

                                                                                      Why is the tax number required in the tenant option and which tax number is being mentioned here?

                                                                                      Tax number is required for the billing process of the rental cycle, it helps the property owners to raise the invoice. The tax number mentioned here is GST number.

                                                                                        Do I have the option of connecting with my tenants on an online platform?

                                                                                        Yes, you can add all your tenants to the respective properties, and connect with them for task, conversation or rental income on our message tab.

                                                                                          What does my tenant see on Ownerstown?

                                                                                          Your tenant can view upcoming tasks assigned to the property with respect to the maintenance, invoices you raised monthly and messages you have sent to them on the platform.

                                                                                            What are your policies if tenants are not paying rent regularly?

                                                                                            If you avail our offline service of property management, We do background checks of the tenant and provide the best options for the homeowner who finalizes a tenant.We ensure that we are in constant touch with the tenants not only for the rent but also for the wellbeing of the property.

                                                                                              Documents

                                                                                              How can adding the documents be beneficial for me?

                                                                                              If you add your property document on ownerstown, you can have all your important documents available with you everywhere in a secure platform. You can share these documents whenever required without actually wasting a lot of time in searching for the files.

                                                                                                How secure is all the information?

                                                                                                Ownerstown provides a secure platform for all your personal information, as we understand the importance of our customers' privacy for more you can visit our privacy policy here.

                                                                                                  What all document types can I add in the portal?

                                                                                                  You can add Agreements pertaining to the properties, Tax Paid Receipt, Khatas, Sale Deeds, Sanction Plan, OC (Occupancy Certificate) and others, in PDF format only.

                                                                                                    What maximum size of document is allowed for the uploading process?

                                                                                                    The document can be of less than 5MB.

                                                                                                      Do you also help with property documentation?

                                                                                                      Property documentation is a legal matter and we recommend professionals to take care of the matter, though we have some basic rental agreements ready with us.

                                                                                                        What are the documents that are required to manage my property by owners town

                                                                                                        In order to manage your property we will be required a copy of the following documents

                                                                                                        • PAN card, Electricity bill, Cancelled cheque, Signed agreement, Keys of the full house, proof of ownership of property.

                                                                                                        Properties

                                                                                                        Does this software help me to sell or rent my property?

                                                                                                        Yes it helps you to sell or rent your property, you can go to list my property module on our platform, there from the existing added properties, you can select rent my property or sell my property tab as desired and click on the property you want to rent out or sell out.

                                                                                                          Market/List A property(23)

                                                                                                          List my property/Sell my property/Rent my property

                                                                                                          How do you screen potential tenants?

                                                                                                          We do a thorough background check with regard to work, family,income and previous tenancy allowing us to find the best tenants for your property.

                                                                                                            What do you mean by 'list your property'?how to list/market/sell/rent out a property?

                                                                                                            List my property means marketing your property for renting or selling inorder to swiftly find a tenant or buyer for your property respectively.

                                                                                                              If a tenant cancels to move-in after you confirm, what is your policy for that?

                                                                                                              If a tenant cancels to move-in after you confirm, any amount that has been paid from your end will be refunded back, and we will get back to you with other tenant options.

                                                                                                                Steps to list with Ownerstown?

                                                                                                                in order to list with us you have to

                                                                                                                • Sign up with ownerstown
                                                                                                                • Add a property if you don’t have the property on the platform
                                                                                                                • Go to list a property module,
                                                                                                                • Choose if you want to rent out or sell your property,
                                                                                                                • After that select the property you want to list
                                                                                                                • Fill out the rental or selling details and click on submit.
                                                                                                                • Your property is now listed and the respective buyers or tenants get in touch with us allowing us to fulfill the necessary contemplations.

                                                                                                                How much does it cost to list my property?

                                                                                                                Once you sign up, you can list first two properties free of cost, and further to enjoy the services you can subscribe to list multiple properties.

                                                                                                                  When will my Property become visible on the site?

                                                                                                                  once you have listed your property, our backend team evaluates the property by going through the information provided and verifies any additional information before making it visible on our website.

                                                                                                                    How will those people contact me?

                                                                                                                    The potential buyers or tenants contact us for your listed property, upon which we set up an inspection.

                                                                                                                      Where will be these properties listed?

                                                                                                                      The properties will be listed on online classified, traditional media, through our current clientele and channel partners.

                                                                                                                        Who will be the point of contact for the overall communication?

                                                                                                                        We designate a professional Relationship Manager who will be in touch with you for all your property needs.

                                                                                                                          How will you advertise my property?

                                                                                                                          We market to tenants through various methods, primarily the following:

                                                                                                                          • Online Classifieds
                                                                                                                          • Through channel partner who are strong in their respective areas & realtor associations like BRAIN, NAR India, etc.
                                                                                                                          • Through updates to multinationals who are our current tenants
                                                                                                                          • Social Media – primarily Facebook
                                                                                                                          • Maintenance managers at complexes and communities.
                                                                                                                          • Through traditional media – distributing fliers at local shops, etc (as required)
                                                                                                                          • Banners on independent houses

                                                                                                                          What benefits do I get to list my property on Ownerstown?

                                                                                                                          With ownerstown you get verified tenants, single click advertisements on multiple portals, on screen tab on the property status and a dedicated relationship manager for your property, helping you to get a tenant/lead faster than any other platform.

                                                                                                                            What is the liability of tenant screening?

                                                                                                                            We properly verify the ID of the tenant, the address proof, employment status during the examination of the documents. A proper background check is also conducted from our end if required. In the case of any kind of unexpected situation, we at Ownerstown will immediately terminate the tenant with all the formalities. However, we will use the best efforts to make sure that you are not facing trouble in case of tenants.

                                                                                                                              How often will you be conducting property inspections?

                                                                                                                              (Property Inspections are based on a monthly basis where the representing manager will come across to visit the property and provide feedback for its well being. However, when it is a matter of emergency our manager will be on the spot to make sure the situation is brought under control.

                                                                                                                                Why hire your services when I can use regular BROKERS to rent out my property.

                                                                                                                                There are many benefits of working with Ownerstown instead of a typical broker. You can only work with one broker at a time to show your property to prospective tenants. Ownerstown not only works with many brokers at the same time, but also lists them online for more visibility. This helps to rent out the property quickly.

                                                                                                                                  Do you also deal in sale and purchase of properties?

                                                                                                                                  Yes, We do deal in the sale and purchase of properties, you can have a look at our services menu(LINK).

                                                                                                                                    I’m a representative of the owner,Can you help me let out the property?

                                                                                                                                    Yes, most definitely. You can do so after suitably proving your credentials to let out the property.In the owners profile you can mention the contact info along with it.

                                                                                                                                      In how long will my property get rented or sold?

                                                                                                                                      We will need your support by providing us with all the detailed information about your property and expectations. We will try our best to market your property to the right client.

                                                                                                                                        Why do you give your number while listing a property

                                                                                                                                        We give our number so that we can provide you with a relation manager who will provide to you the properties based on your personal requirement.

                                                                                                                                          Are you an agent or a listing platform

                                                                                                                                          We are both a property agent and a property listing platform. We try to market your property at its best

                                                                                                                                            Will you verify our properties

                                                                                                                                            If you select the paid version of our platform(link to sign up), then your property will be verified from our end.

                                                                                                                                              Why do we select you over other online portals

                                                                                                                                              The quality of properties and services that ownerstown provides is much more personalised than anyone available in the market. We not only act as a listing platform online to provide a wide reach but also provide a relationship manager to handle all your personalised requirements.

                                                                                                                                                As I already listed my properties on different platforms and getting a good response so why should I list my properties here?

                                                                                                                                                Other than just listing the properties, you also have other services like, rental management, auto billing, task management, maintenance management, investment management, and much more. Kindly contact us to know more.

                                                                                                                                                  Can I put only fully furnished property on your portal?

                                                                                                                                                  No, you don't need to have a fully-furnished house to list with us, you can post your property as in condition.

                                                                                                                                                    Find A Property(5)

                                                                                                                                                    Are the properties on the website verified

                                                                                                                                                    Only if the owner gets his properties verified, then the listings will show a verified tag

                                                                                                                                                      Do I get the contact details of the property owner

                                                                                                                                                      No, you only get ownerstown contact details instead for property inspections and closures.

                                                                                                                                                        Will you show us the property we have shortlisted?

                                                                                                                                                        Yes, our relationship manager will show you the properties as per your requirement.

                                                                                                                                                          How many properties can I view at a time?

                                                                                                                                                          You can continue to see properties until you find a perfect match for your property.

                                                                                                                                                            How do ownerstown select a property for the portal?

                                                                                                                                                            We verify the property before showcasing on our portal,as we have a standard screening process for the selection that we follow strictly.

                                                                                                                                                              Pricing (10)

                                                                                                                                                              How many properties can i add for free

                                                                                                                                                              For the trial period you can add 2 properties for free after which for premium services you would need to upgrade to our subscription plan.

                                                                                                                                                                What all services can be availed for the trial period.

                                                                                                                                                                Once you sign up, you can list the first two properties free of cost, with the addition of other features of the application. To further enjoy the services you can subscribe to our premium plans.

                                                                                                                                                                  What mode of payments can be used for the subscription?

                                                                                                                                                                  Online banking, net banking, upi, credit and debit card are available.

                                                                                                                                                                    The subscription model is monthly or yearly?

                                                                                                                                                                    The subscription is based on yearly basis, you can find more information about it at below link

                                                                                                                                                                      Click here

                                                                                                                                                                      How much will be the GST Percentage?

                                                                                                                                                                      Percentage of 18% As applicable according to the taxation norms

                                                                                                                                                                        How much do you charge for your services?

                                                                                                                                                                        Refer to our pricing menu at below link

                                                                                                                                                                          Click here

                                                                                                                                                                          Do you charge for buying a property? If yes, then how much ?

                                                                                                                                                                          Yes we do charge for buying a property, you can refer to our pricing(link) section.

                                                                                                                                                                            Click here

                                                                                                                                                                            Do you take care of the maintenance cost while managing our property

                                                                                                                                                                            Any actual costs for maintenance will be borne by the owner or tenants, based on the agreed terms. Also, we charge for managing your property, you can refer to our pricing section.

                                                                                                                                                                              Do you charge for selling a property? If yes, then how much ?

                                                                                                                                                                              Yes we do charge for selling a property, you can refer to our pricing(link) section.

                                                                                                                                                                                Do you charge for renting a property? If yes, then how much ?

                                                                                                                                                                                Yes we do charge for renting a property, you can refer to our pricing(link) section.

                                                                                                                                                                                  Tenant Invoice Management (5)

                                                                                                                                                                                  What does automated billing means in the Ownerstown platform and how it’s Beneficial?

                                                                                                                                                                                  Automated billing is a process which allows you to generate and send invoices on time in an attempt to never stay behind on your invoices. It is beneficial for owner's because once you trigger auto billing for a property, your rental invoices will be generated automatically for a property and it becomes easier than ever to keep a tab of your rental income.

                                                                                                                                                                                    How to trigger automated billing?

                                                                                                                                                                                    You can trigger auto-billing for your property by going to the property module, and selecting the property you want.

                                                                                                                                                                                    • Go to rent and security tab, you will see the option of adding tenant details and billing details.
                                                                                                                                                                                    • Click on add tenant details, fill up the required billing details.
                                                                                                                                                                                    • Click on create task for recurring billing and save the property.
                                                                                                                                                                                    • Hence ownerstown provides you with the automatic invoice generation you can send your tenants.

                                                                                                                                                                                    On what date are the bills sent?

                                                                                                                                                                                    the date will be user defined allowing you to specify the date as to when the bills needs to be sent to the respective party.

                                                                                                                                                                                      HWhich type of domains are covered in the billing section?

                                                                                                                                                                                      Billing section covers, vendors, tenants and maintenance.

                                                                                                                                                                                        Will I get a notification of the rent received?

                                                                                                                                                                                        No, ownerstown will not be giving you the notification for the rent received, but once you receive the rent in your bank you can add the details of your transactions on our platform which allows you to keep a tab on your rental cycle.

                                                                                                                                                                                          Product (13)

                                                                                                                                                                                          To-do List

                                                                                                                                                                                          What type of activities can I add on to do list?

                                                                                                                                                                                          Once you go to add a task, you will get the following categories under which you can create any task, Finance, Maintenance and Tenant Management.

                                                                                                                                                                                            Will I be notified before the due date of task completion?

                                                                                                                                                                                            Yes you will be notified of the due date in notifications as well as on your dashboard screen.

                                                                                                                                                                                              Messaging

                                                                                                                                                                                              Can I communicate with my tenant?

                                                                                                                                                                                              Yes you can communicate with your tenant via the platform for faster and transparent communication.

                                                                                                                                                                                                Can I attach documents and pictures via messaging?

                                                                                                                                                                                                No, presently this feature is not available,however our team is working diligently towards it.

                                                                                                                                                                                                  Service Vendors

                                                                                                                                                                                                  Do you handle maintenance vendors?

                                                                                                                                                                                                  If you have opted for property management offline services we will look into the maintenance module as well for your property.

                                                                                                                                                                                                    How do I know how much money is being spent on repairs?

                                                                                                                                                                                                    Ownerstown shall ensure that the charges incurred are appropriately reported by way of a monthly expenses report. Major works shall be undertaken only after confirmation from the Owner.

                                                                                                                                                                                                      What is the authenticity of the service vendors you provide?

                                                                                                                                                                                                      All the service vendors have been verified by the back end team, to ensure professionalism and market appropriate pricing.

                                                                                                                                                                                                        Who will be supervising for the work being done by your assigned vendors?

                                                                                                                                                                                                        If you have opted for the property management service from ownerstown, whether you are abroad or out of station our person will be there to supervise the maintenance work happening in your property.

                                                                                                                                                                                                          Do I have to pay you or the vendor after the completion of work?

                                                                                                                                                                                                          After the completion of work, you will be paying the vendor directly for the work that he has been assigned for.

                                                                                                                                                                                                            Can i assign my personal vendors via your platform

                                                                                                                                                                                                            Yes, you can add your personal vendors, via the add a vendor option available on our platform.

                                                                                                                                                                                                              Are the vendors available 24/7?

                                                                                                                                                                                                              Vendors are subjected to the availability. But you can contact them and schedule via our platform.

                                                                                                                                                                                                                Are the vendors on your platform expensive as compared to other maintenance portal

                                                                                                                                                                                                                We only provide the vendor details for your required task, the prices are as per market standards

                                                                                                                                                                                                                  Do you charge any commission from us for these vendors?

                                                                                                                                                                                                                  No, we do not charge any commission from the vendor

                                                                                                                                                                                                                    We are available in

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                                                                                                                                                                                                                    Locate Us

                                                                                                                                                                                                                    #110, 7, Lal Bagh Main Rd, Raja Ram Mohanroy Extension, Sudhama Nagar, Bengaluru, Karnataka 560027

                                                                                                                                                                                                                    Call us

                                                                                                                                                                                                                    +91-9620246980

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